Vers Tech Support
Have questions about your Vers system? Need to register? We're here to help! Please check out the FAQ section at the bottom to see if your question is addressed. If not, let us know.
Frequently Asked Questions Q: Will Vers work with my iPhone?
A: Yes, all Vers systems are certified to play and charge all iPhones.

Q: What about the 'This accessory is not optimized for this iPhone' message?
A: You may have an older model - select either 'dismiss or wait ~15 second for the message to go away on its own with no impact to product function. Vers systems sold from 11/2011 on are 'Works with iPhone' certified, eliminating this notice entirely.

Q: Will Vers sound systems work with my iPad as well?
A: Absolutely! There are 2 ways to connect an iPad - either through the Audio In jack on the bottom of the unit or wirelessly with the Bluetooth dock adaptor, often available in the Vers Store.

Q: What iPods does Vers work with?
A: Vers will charge and play all docking iPods, including all generations of iPod Touch.

Q: What dock adaptors does Vers come with?
A: Vers 1.5R currently comes with #9, #10, #13, & #14. Adaptors #3, #5, #7, and a universal stand for all other MP3 players are sold separately in the Vers store.

Q: What if the adaptor for my iPod is not on that list?
A: We have included adaptors for the most popular models, but in the case of not having one that fits your specific iPod, we suggest that you use the white adaptor that came with it. You may also purchase additional adaptors in the Vers store.

Q: Does Vers work with other MP3 players?
A: Yes, a universal stand with 3.5 mm audio cable for the headphone jack is available separately in the Accessories section for other MP3 players and fits into the universal dock well. When using other MP3 players with any Vers system, only the volume control, mute and power buttons on the remote will function.

Q: Can I hook up my Vers to use as a speaker for my computer?
A: The Vers 1.5R has an 'Aux' mode that allows for switching between your iPod/iPhone, your computer or other external device.

Q: Can't get my remote to work - any suggestions?
A: Make sure that you have remove the protective plastic tab from the battery, and that you have a fresh, fully-charged battery.

Q: Since Vers is 'real wood', do I need to do anything special to take care of it?
A: You need to treat Vers sound system or accessory as you would any other piece of fine wood furniture in your home – keep out of direct sunlight, avoid extremely high or extremely low humidity environments, wipe down with a dry, clean cloth as needed. Wood is a natural material and will crack if not taken care of properly.

Q: Oops! I accidentally scratched the wood - what do I do?
A: Most major hardware stores sell crayon-type pencils or wood stain pens for touching up small nicks and scratches - they work great!

Q: Any suggestions on the best way to position my Vers?
A: To get the ideal bass response from the rear ports, place your Vers about a hand-width away from any rear wall. You can also place it diagonally in a corner. Make sure the ports are not blocked by anything.

Q: How do I fine-tune the bass and treble to my liking?
A: The Vers 1.5R comes with dedicated bass and treble adjustment buttons on the remote.

Q: Why can't I get my iPod to function?
A: You may have a problem with your iPods firmware. To update with the latest version visit www.apple.com/ipod/download. You may also try resetting your iPod by following the procedure in your instruction manual.

Q: What is your return policy?
A: If your Vers system was purchased online through the Vers website, you have 30 days to return it for credit; you will be responsible for all return shipping costs. It is important that contact us first for authorization and instructions at: info@versaudio.com  - we cannot take responsibility for returned units without prior authorization, sorry. The product needs to arrive in 'new' condition with all original accessories and packaging to receive full credit; you may be charged for any missing accessories. Refunds will be issued on the credit card used for the original order for the cost of the merchandise returned. If your Vers merchandise was purchased through an outside retailer, you must return your unit to the original place of purchase. Please refer to that retailer's return policy.

Q: What is your warranty period?
A: All Vers sound systems carry a one year warranty against defects relating to materials and workmanship. If you have a technical issue, please contact us first for support at: support@versaudio.com.
All Vers cases and earphones carry a 6 month warranty against defects relating to materials and workmanship. All returns must be accompanied by a RA number. Authorization may be obtained by contacting us at: support@versaudio.com.
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